Frequently Asked Questions

Yes, we require a $50 to take a reservation. Your reservation is not confirmed until the deposit has been received. If the deposit is not received within seven days, we will give you a courtesy call. You then have 24 hours to pay the deposit to remain on the schedule. After 24 hours, the rental is forfeited.

Our deposit return/forfeiture guidelines are as follows:

• If customer cancels due to rain before the delivery is in route, a 100% refund is afforded to the renter.
• If customer cancels due to rain while delivery is in route, refund is not afforded to customer, however, deposit amount is applied toward the next rental within 1 calendar year.
• If customer cancels after delivery truck has arrived, no refund of deposit is given.
• If customer cancels after inflatable is set up, 2 times the deposit amount is due to Auburn Inflatables.

Please bear in mind, there are different circumstances behind every cancellation. We will always do our best to be fair to all of our customers. We are also mindful of the fact that we are in business to earn enough dollars to keep the lights on, thus, we will not refund deposits unless they meet the guidelines above.

Cancellation due to rain is quite tricky in our Alabama climate but we believe we have come up with the fairest possible rain cancellation policy. In our region, rain has a mind of its own. It can be pouring in one town while full sunshine might be happening in a town only a couple of miles away. Because of this occurrence, it is the renter’s responsibility to cancel due to rain. We do not want to cancel a delivery by mistake. 

No. We pride ourselves on offering the highest quality, cleanest products. Food and beverages compromise cleanliness, and are therefore, not allowed. Toys in the inflatable may cause damage. Specifically, silly string is caustic to the surface of the inflatable and is prohibited. 

Please call early for best availability. We can’t stress this enough. Many times people will plan their entire party three months ahead of time and then try to reserve an inflatable two weeks before the scheduled event. During the Spring, Summer, and Fall months, we are very busy and items book quickly. During the Winter, the smaller, garage sized bouncers are in high demand. A good idea is to call us when you decide on the date of your event to determine availability. Then, contact your guests after your desired piece is reserved. By calling early, you are sure to obtain the item you want on the date you’ve scheduled. 

All inflatables run off of a fan that operates continuously during rental. For safety, all inflatables need to be set up within 50ft of electricity. Please keep this in mind when planning the layout for your event. 

Delivery to most locations within 20 miles is included at no extra cost – see our delivery area map for details. If delivery is charged for your area, it is one flat fee regardless of the number of units you have delivered that day. 

We do offer a discount for multiple pieces rented on the same day, same location and hours, please call for details. Due to insurance reasons, we are unable to offer free items to non-profit agencies. If your organization is a current customer of ours, and would like information on large event fundraising, please call for info. We are always willing to work to try to provide the best value for your budget. 

If you should change your mind about the Inflatable that you’ve reserved, we will do our best to accommodate any changes (hours, items, etc.) However, we cannot guarantee availability. In the event that you decide to cancel your reservation, we will refund the deposition only if the cancellation has been received with five (5) days from when the reservation was taken. All other cancellations will result in forfeiture of deposit. Please remember that we are removing the item from availability when you reserve with us, so please be sure of your selection at the time that you place your reservation. 

We ALWAYS set up prior to your rental time and take down afterward so that you receive your full rental. Due to the delivery schedule on your day, you may receive extra time, at no additional charge to you. Your rental will begin and end at your contracted time, regardless of how early our driver sets up or how late he takes the unit down. Set up and take down is fully decided by the needs of our staff. Drivers do not have the authority to change rental times. All change requests must be made with our office prior to rental. 

The area for your inflatable set up does not need to be perfectly level; however, a reasonably flat area is desired. Inflatables can never be set up on a hill.  

For safety reasons, Inflatables should always be set up on a grassy area. Rarely, a customer cannot fit the desired piece due to yard size. If we cannot fit the Inflatable anywhere else but in your paved driveway, that may be acceptable. Driveway set up is always a last option, and only allowed upon the authorization of Auburn Inflatables. Inflatables may NEVER, under any circumstances, bet set up on sand, dirt, wood chips, or gravel of any kind. Serious injury to patrons or damage to the Inflatable could occur. 

You need at least a 20′ x 20′ area for most of our inflatables.